Magic or Misery, with Shep Hyken – Episode 13 of The Action Catalyst Podcast

  • Posted by Action Catalyst
  • On August 27, 2013
  • 0 Comments
  • author, Business, customer experience, customer service, leadership, motivation, speaker, staffing, success
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being “helpful”, why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff. About Shep: As an […]
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Twitter Tips for Movers and Shakers, with Bruce Van Horn – Episode 11 of The Action Catalyst Podcast

  • Posted by Action Catalyst
  • On August 6, 2013
  • 0 Comments
  • author, being authentic, Business, coaching, connection, social media, speaker, success, Twitter, X
Speaker, author, and coach Bruce Van Horn shares Twitter/X tips for movers and shakers, including the critical importance of authenticity, putting connection over saturation, and the most common-sense advice that you probably overlook all of the time. About Bruce: Bruce Van Horn is a bestselling author, speaker, thought leader, transformational life coach, business and leadership […]
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Create Distinction, with Scott McKain – Episode 4 of The Action Catalyst Podcast

  • Posted by Action Catalyst
  • On June 3, 2013
  • 0 Comments
  • attraction, author, Business, distinction, Remastered, sales, speaker, success
Best-selling author, Hall of Fame speaker, and distinction expert Scott McKain explains different vs. distinctive, pursuit vs. attraction, the 4 cornerstones of setting yourself apart, and how creating clarity often means saying “no”. About Scott: Scott’s matchless experiences have continued throughout his life. They range from playing the villain in a Werner Herzog film that […]
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Turning Ordinary to Extraordinary, with Mark Sanborn – Episode 1 of The Action Catalyst Podcast

  • Posted by Action Catalyst
  • On May 14, 2013
  • 0 Comments
  • author, Business, entrepreneur, leadership, Remastered, responsibility, speaker, success
Best-selling author, leadership speaker, and entrepreneur Mark Sanborn talks about the many Freds in his life, and covers topics like internalizing responsibility, making a “signature difference”, the tips to delivering an “elevated experience”, practicing A.B.C.D., and how you can be seen as an absolute ARTIST, no matter what your job is. About Mark: “Few of […]
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