Magic or Misery, with Shep Hyken – Episode 13 of The Action Catalyst Podcast

Posted by Action Catalyst
On August 27, 2013
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author, Business, customer experience, customer service, leadership, motivation, speaker, staffing, success

Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being “helpful”, why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff. About Shep: As an […]